Refund policy

Right of cancellation and right of return

We would like to inform you in advance that you can use the returns label, which you can request, download and print out in your customer account, in the event of a return.

12.1 Statutory right of cancellation

CANCELLATION POLICY

As a consumer, you have the right to cancel a contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must inform Trendpunkt Retail GmbH, Bennigsen-Platz 1, D-40474 Düsseldorf, telephone +49 211 975 329 11 , email: service@princess-goes-hollywood.com by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

12.2 Consequences of cancellation & repayment

If you cancel this contract, we shall reimburse you for payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we receive notification of your cancellation of this contract. We will use the same means of payment that you used for the original transaction for this repayment. Under no circumstances will you be charged for this repayment.

Notwithstanding the above, we may refuse a repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct costs of returning the goods in the amount of €4.95 (Germany and Austria). The costs are different for other countries; see here. Please use the returns label that we have provided, which you can request, download and print out in your customer account.

We will review the returned items and notify you of your entitlement to a credit note for the amounts paid. You will only have to pay for any diminished value of the goods if this diminished value can be attributed to unnecessary handling on your part to ascertain the nature, characteristics and functioning of the goods.

PLEASE NOTE!!!

Please only return items in their complete original packaging. Only items that have been worn for fitting purposes, in their original condition, undamaged and without damage, together with labels, are suitable for return. If these conditions are not met, the return of the goods may be refused.

12.3 Model cancellation form

(If you wish to cancel the contract, please complete this form and return it to us.) To: Trendpunkt Retail GmbH, Bennigsen-Platz 1, D-40474 Düsseldorf, Telephone +49 211 975 329 11, E-Mail service@princess-goes-hollywood.com

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper-based notification)

Date

(*) Delete as appropriate.

 

Translated with DEEPL