Frequently asked questions

FAQ

Frequently asked questions - FAQ

Do you have questions about the online shop? We will be happy to answer any questions you may have here.

Simply click on the topic that interests you.

Shipment

Deutschland: ab 4.95€
Für Princess Club Mitglieder kostenlos.

Weitere Versandkosten können hier eingesehen werden
Overview for all countries

Yes, international orders are also possible. Our items can currently be delivered to Germany, Austria, Switzerland, Belgium, Finland, France, Denmark, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, Sweden and the Czech Republic . If you would like to be informed by email as soon as we deliver to other countries, simply sign up for ours newsletter .

As soon as your package is shipped, you will receive a shipping confirmation by email . With the tracking number in it you can track the shipment progress at any time. Standard Delivery: 2-5 working days (Monday-Saturday)

Please note that no goods are shipped on Sundays or public holidays.

Deine Express-Sendung muss an Werktagen (Montag bis Freitag) bis spätestens 12:00 Uhr bestellt werden, damit sie noch am selben Tag versendet und am nächsten Werktag zugestellt wird.

Bei PreOrder handelt es sich um eine Vorbestellung von Ware, die erst zu
einem späteren Zeitpunkt verfügbar sein wird. Das zu erwartende Lieferdatum
geben wir im Artikelbeschrieb und deiner Bestellbestätigung an. Sobald die
Ware verfügbar ist, erfolgt der Versand
. Bei Zahlung mit Kreditkarte,
PayPal oder Sofortüberweisung wird der Rechnungsbetrag bereits mit Aufgabe der
Bestellung belastet.

We want you to be able to enjoy your order as quickly as possible. So if there is a delay with one or more items in your order - because we are waiting for a subsequent delivery from production, etc. - all items ready for dispatch will be sent to you in advance. You can find the status of your shipments and the tracking link for each package in your customer account .

You got a wrong one Item delivered instead of the item you ordered? Or did you receive an additional item that you didn't even order? We're sorry, we didn't mean to cause you any inconvenience. Please simply send this item back to us and note on the return slip which item you ordered and which one was delivered instead.

You can request, download and print your return form in yourcustomer account (except for Denmark, Luxembourg, Portugal, Spain and the Czech Republic). Please print out the return label and stick it on the package.

It is currently not possible to create and download an automatic returns label for customers from Switzerland. Please request your return label by email to shop@trendpunkt-retail.com (+ specify order number) or by telephone on +49 (0)211 975 32 911 (Mon-Fri 9:00 a.m. - 1:00 p.m.).

In order to receive your desired item, please reorder it. Of course, we will not charge for the wrong item. If the order has already been paid for, you will be credited with the purchase amount as soon as we have processed your return.

Return

To do this, please use our return portal.

The fees are €4.95 and will be deducted from the refund amount. Further information can be found in our cancellation policy.

The return costs are CHF15

The return costs are €4.95

Costs of returns
Country Costs How to return
Deutschland 4,95€ QR Code
Schweiz 9,95€ Print Label
Österreich 4,95€ Print Label
Frankreich 6,95€ Print Label
Dänemark 6,95€ Print Label
Niederlande 5,95€ Print Label
Belgien 5,95€ Print Label
Luxemburg 5,95€ Print Label
Polen 5,95€ Print Label
Tschechien 5,95€ Print Label
Ungarn 6,95€ Print Label
Spanien 9,95€ Print Label
Italien 9,95€ Print Label
Portugal 9,95€ Print Label
Schweden 9,95€ Print Label
Finnland 9,95€ Print Label
Irland 9,95€ Print Label
Norwegen 12,95€ Print Label
UK 12,95€ Print Label
USA 19,95€ Print Label

Payment

We accept credit cards, Paypal, Klarna and SOFORT.

Credit card and Paypal. Twint is coming soon.

Account

If you no longer know your password, you can simply reset it when logging in to your customer account. Enter the email address with which you are registered with Princess goes Hollywood and/or Frogbox. We will send you an email with a link to reset your password.

To set up a customer account if you are not yet a Princess Goes Hollywood or Frogbox customer. Simply click on I am a new customer, fill out all fields marked with *, choose a secret password, confirm your details - done!
When you log into your customer account in the future, your stored password and email address will be requested. Go to Login to log into your customer account.
You can view, change or supplement your information in your customer account at any time. Of course, we adhere to the applicable data protection guidelines and do not pass on your data to third parties.

Please contact support so that we can delete all of your data in accordance with data protection regulations.

Order

All orders are placed and managed via our online store.

Gutscheine und Promotioncodes können direkt im Warenkorb eingelöst werden. Bitte beachte die jeweiligen Konditionen.

Gelegentlich gibt es aufgrund von Sale, Promotionen oder Restmengen
(vorübergehende) Preissenkungen – eventuell auch unmittelbar nach Deiner Bestellung. Bei einer Bestellung gilt jeweils der zum Zeitpunkt der
Bestellung ausgewiesene Preis. Nachträgliche Preisanpassungen der
bestellten Ware können wir nicht gewähren.

Size Chart

Not sure which size suits you?

How to measure correctly:

Chest circumference : Pass the measuring tape horizontally under the armpits and over the fullest part of the chest.

Waist circumference : Measure at the height of your natural waist, i.e. between the highest point of your hip bone and the lowest point of your ribcage.

Hip circumference : Place the measuring tape around your hips and measure the circumference at the fullest part of your butt.