FAQ

Germany: from €4.95

Is shipping free for Princess Club members?

Yes! As a Princess Club member, you get free shipping on orders over €25.

Why is there a minimum order value?

We want to continue offering you fast and reliable shipping, but unfortunately this is only possible if your order reaches a minimum value. Especially with very small items (such as care products or accessories), the total value can sometimes be less than €25. In such cases, a shipping fee will also apply to club members. Thank you for your understanding.

We ship internationally. You can find an overview of all countries here .

As soon as your package is shipped, you will receive a shipping confirmation by email . With the tracking number in it you can track the shipment progress at any time. Standard Delivery: 2-5 working days (Monday-Saturday)

Please note that no goods are shipped on Sundays or public holidays.

Your express shipment must be ordered on working days (Monday to Friday) by 12:00 noon at the latest so that it can be dispatched the same day and delivered the next working day.

PreOrder is a pre-order of goods that will only be delivered
will be available at a later date. The expected delivery date
We will state this in the item description and your order confirmation. As soon as the
If the goods are available, the shipment will be made . When paying by credit card,
PayPal or Sofortüberweisung the invoice amount will be transferred when the
Order charged.

We want you to be able to enjoy your order as quickly as possible. So if there is a delay with one or more items in your order - because we are waiting for a subsequent delivery from production, etc. - all items ready for dispatch will be sent to you in advance. You can find the status of your shipments and the tracking link for each package in your customer account .

You were given a false Item delivered instead of the item you ordered? Or did you receive an additional item that you didn't order? We're sorry, we didn't want to cause you any inconvenience. Please request your return label by email to service@princess-goes-hollywood.com (+ order number) or by phone at +49 (0)211 975 32 911 (Mon-Fri 9:00 a.m. - 1:00 p.m.).

All orders are placed through our online shop.

You can also pay in advance at the checkout.

Vouchers and promotional codes can be redeemed directly at the checkout. Please note the respective conditions.

Occasionally there are (temporary) price reductions due to sales, promotions or remaining quantities - possibly immediately after your order. When placing an order, the price shown at the time of the order applies. We cannot grant subsequent price adjustments to the ordered goods.

To do so, please use our returns portal or proceed via your customer account by returning the relevant order there.

Unfortunately, direct exchanges are not possible. If you would like a different item, size, or color, please place a new order .

You can return the unsuitable item to us in accordance with our return policy. After receiving and inspecting the return, we will refund the purchase price to your original payment method.

We want you to be completely satisfied with our products. However, please note that for hygiene and health reasons, certain products are excluded from the right of withdrawal.

These include in particular:

• Nipple Cover
• and all care products
  

The fee is €4.95 and will be deducted from the refund amount.

If you return more than 5 items , an additional €1 will be charged per item.

You can find further information here and in our cancellation policy.

The return costs are 9.95€ and will be deducted from the refund amount.

If you return more than 5 items , an additional €1 will be charged per item.

You can find further information here and in our cancellation policy.

The return costs are 4.95€ and will be deducted from the refund amount.

If you return more than 5 items , an additional €1 will be charged per item.

You can find further information here and in our cancellation policy.

When returning an item, you can choose store credit instead of a refund. This is a shopping credit that you can use for future orders. If you choose this option, you'll receive a 5% bonus as a thank you.

The bonus is an advantage for customers who choose store credit instead of a refund. You will receive the value of your returned goods plus an extra 5% directly as a credit note.

After processing your return, we will automatically credit your customer account with a 5% bonus as store credit. You will be notified by email as soon as the credit is available.

You can use all or part of your balance at checkout on your next purchase. Unused store credit remains in your account and is valid indefinitely.

Yes. The 5% bonus is always granted when you choose store credit instead of a refund – regardless of the item.

No, Store Credit is not redeemable for cash and can only be used for purchases in the store.

If you return items paid for with store credit, you will receive that amount back as store credit. The additional 5% bonus will not be applied again.

We accept credit cards, Paypal, Klarna, SOFORT and advance payment.

Twint, credit card, Klarna & Paypal.

Please check the product to see which payment methods we offer in the respective countries.

Always possible: Paypal and various credit cards

The gift card arrives directly via email – quickly, digitally, and without any paperwork. The code can be redeemed in whole or in part at checkout. Valid for three years, redeemable on all items (except other gift cards), and only in the respective delivery country. No cash payout. In case of loss or misuse, the card can be blocked – we will, of course, notify you.

If you no longer know your password, you can simply reset it when logging into your customer account. Enter the email address you used to register with Princess goes Hollywood. We will send you an email with a link to reset your password.

To set up a customer account if you are not yet a Princess Goes Hollywood customer, simply click on I am a new customer, fill in all fields marked with *, choose a secret password, confirm your details - done!
When you log into your customer account in the future, you will be asked for your stored password and email address. Click on Log in to log into your customer account.
You can view, change or add to your information in your customer account at any time. Of course, we adhere to the applicable data protection guidelines and do not pass your data on to third parties.

Please contact support so that we can delete all of your data in accordance with data protection regulations.

The Princess Club is Princess Goes Hollywood's free loyalty program. By subscribing to the newsletter, you automatically become a member – and start with 100 points.

You receive 1 point for every euro spent. Additional points are often available during promotions. The points will be credited to your account once your return period has expired and the order is complete (approximately 30 days).

You can redeem your points directly in your customer account under "Princess Club Points" . Your current points balance will be displayed there. In the "Enter points" field, enter the number of points you wish to convert. The equivalent value in euros will be calculated automatically (exchange rate: 100 points = €5.00 ).

Confirm the process with "Exchange points" . Your balance will then be displayed in your account and can be used as a payment method at checkout.

Available points are the points you have already collected and can convert directly into credit.

Status points determine your membership level (e.g., Princess Member). They count towards your level but cannot be redeemed or exchanged.

Your membership level is determined by your status points, but only the available points can be used for credit.

You can convert all or part of your collected points into credit and use it flexibly to pay for your next purchase at Princess Goes Hollywood.

Please remember: You must be logged into your customer account at checkout so that our system recognizes you and automatically makes the "Store Credit" payment method available to you.

Yes — membership is free , and you are under no contractual obligation . You can unsubscribe from the newsletter at any time, which will automatically result in the loss of your club status.

• Free shipping to many countries or reduced return costs depending on membership status.
• Exclusive discounts and offers only for club members via the newsletter.
• Special promotions such as pre-orders, birthday gifts and VIP deals.

Your points will be credited approximately 30 days after your purchase – this gives the shop time to process returns. Once you receive confirmation via email, you can convert your points into credit and redeem them on your next purchase.

These simple steps will help you measure correctly and find the perfect fit.

Run the measuring tape horizontally under your armpits and across the fullest part of your chest. Make sure the tape measure doesn't dig in.

Measure at the level of your natural waist – this is the narrowest point between your rib cage and hip bones. Keep the measuring tape loosely snug against your skin.

Place the measuring tape around your hips and measure at the widest point of your buttocks. Stand relaxed and upright.

For the most accurate result, measure directly on the skin or with thin clothing.