Terms of service

General Terms and Conditions of Trendpunkt Retail GmbH

This document sets out the terms and conditions that govern the purchase of products via the website www.princess-goes-hollywood.com (hereinafter referred to as the ‘Website’) by consumers within the EU and Switzerland.

You should read these terms and conditions, our cookies policy and our privacy policy (hereinafter collectively referred to as ‘data protection provisions’) carefully before purchasing any products.

By placing an order through this website, you agree to these Terms and to our Privacy Policy. If you do not agree to the Terms and the Privacy Policy, you may not use this website. We may change the Terms at any time.

If you have any questions about the Terms or the Privacy Policy, you can contact us using our web forms. The contract (see below) can only be concluded in German.

1 Our details

The sale of goods via the website www.princess-goes-hollywood.com is carried out by Trendpunkt Retail GmbH, represented by the managing director Christian Gehrig, a German company with a registered office at Bennigsen-Platz 1, 40474 Düsseldorf, entered in the commercial register of the Düsseldorf District Court under HRB 86490, with the VAT registration number DE 298.788.404.

2 Your information

The information and personal data you provide will be processed in accordance with the data protection provisions. By placing an order via this website, you consent to the processing of the information and data and affirm that all information and data provided is correct and accurate.

3 Use of our website

By placing an order via this website, you agree to:

Use the website solely for legitimate inquiries and orders.
Not to place any false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we have the right to cancel the order and notify the relevant authorities.
To provide us with your correct and complete email address, postal address and/or other contact details. In addition, you agree that we may use this information to contact you if necessary in the context of your order (see our privacy policy). If you do not provide all the required information, you will not be able to place an order. By placing an order through this website, you affirm that you are at least 18 years old and can enter into legally binding contracts.

4 Service Availability

The items offered on this website are available for delivery within selected delivery countries in the EU and Switzerland. Also available on request in other countries outside the EU.

4.1 Scope

For the business relationship between Trendpunkt Retail GmbH (hereinafter ‘Trendpunkt’) and the customer (hereinafter ‘customer’) as a consumer, the following General Terms and Conditions apply exclusively in the version valid at the time of the order. We do not recognise any general terms and conditions of the customer that differ from our own, unless we explicitly agree to their validity in writing.

You are a consumer if the purpose of the ordered deliveries and services cannot be predominantly attributed to your commercial or self-employed professional activity. By contrast, an entrepreneur is any natural or legal person or partnership with legal capacity that acts in the course of its commercial or self-employed professional activity when concluding the contract.

5 Conclusion of contract

The information contained in these terms and the information contained on the website does not constitute an offer for sale, but an invitation to conclude transactions. A contract for any product will only come into being between you and us when your order has been expressly accepted by us. If we do not accept your offer, any amounts already debited to your account will be refunded in full.

To place an order, you must go through the online purchase process. You can view and change the data at any time before submitting the order. However, the offer can only be submitted and transmitted if you accept these contractual terms by clicking on the ‘Accept T&C’ button and thereby accept them in your offer. By clicking on the ‘Buy now’ button, you place a binding order for the items in the shopping basket. We will confirm receipt of your order immediately after you have sent it by means of an automatically generated e-mail in which your order is listed again and which you can print out using the ‘Print’ function. The automatic confirmation of receipt merely documents that we have received your order and does not constitute acceptance of the request.

The contract is only concluded when we issue the declaration of acceptance, which is sent in a separate e-mail (order confirmation). In this e-mail or in a separate e-mail, but at the latest upon delivery of the goods, the text of the contract (consisting of the order, the General Terms and Conditions and the order confirmation) will be sent to you by us on a durable medium (e-mail or paper printout) (contract confirmation). The text of the contract will be stored in compliance with data protection.

The contract is concluded in German.

You can also view the terms and conditions at any time at . You can view your past orders in our customer area at My account.

Each customer is only entitled to maintain one customer account at www.princess-goes-hollywood.com. We reserve the right to delete multiple registrations.

6 Right of refusal

We reserve the right to remove products from the website at any time and to remove or change materials or content on it. If no copies of the product you have selected are available at the time of your order, we will notify you of this. If the product is permanently unavailable, we will not issue a declaration of acceptance. In this case, no contract will be concluded. Orders that have already been paid for will be refunded immediately.

If the product you have designated in the order is only temporarily unavailable, we will also inform you of this immediately.

7 Delivery

Unless clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery will be made within 2-5 working days. The period for delivery for all valid payment methods begins on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day. Nevertheless, delays may occur due to items being adapted to customer requirements, unforeseen circumstances or the delivery area.

If, for any reason, we are unable to meet the delivery date, we will notify you.

For the purposes of these terms and conditions, ‘delivery’ shall be deemed to have taken place, or the order shall be deemed to have been ‘delivered’ as soon as you or a third party named by you has taken possession of the goods. This is evidenced by signing the acknowledgement of receipt of the order at the delivery address you have provided.

The following delivery restrictions apply: We only deliver to customers who have their usual place of residence (billing address) within the selected delivery countries in the EU and Switzerland and who can provide a delivery address in the same country.

8 Undeliverable delivery

If your order cannot be delivered for reasons beyond our control, it will be returned to us. In this case, we assume that you wish to withdraw from the contract, which then automatically converts into a refund obligation. As a consequence of this, we will immediately, but no later than 14 days after receipt, refund all payments received from you, excluding shipping costs (with the exception of additional costs resulting from your choosing a different shipping method than the standard shipping method offered by us).

9 Risk and retention of title of the products

The risk of accidental loss of the sold items shall not pass to the buyer until the delivery is handed over to the buyer. We reserve ownership of the goods until the purchase price has been paid in full. This shall only pass to you after full payment of all amounts due for the products, including shipping costs, or with the delivery (see point 7 above) if this occurs at a later point in time.

10 Price and payment

10.1 General

The purchase price of the products corresponds to the price stated on our website at all times, unless it is an obvious mistake. While we strive to ensure that all prices stated on the website are correct, errors may occur. Should we discover an erroneous price for a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed to have been cancelled and you will receive a full refund of any sums already paid.

We are under no obligation to sell you any product at an incorrectly lower price (even after we have sent you a dispatch email) if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mistake.

The prices indicated on the website include VAT but exclude delivery costs. These are added to the total amount due in accordance with the delivery cost information. The total price, including the purchase price of the products, delivery costs and VAT, will be displayed before you finally place your order.

10.2 Payment processing

We currently offer you the following payment methods:

Credit card (Visa/MasterCard): Your credit card will be debited at the time we confirm your order. Payment by credit card is subject to validity checks and authorisation by the respective credit card company. If the company does not authorise the payment, we are not liable for delays or non-delivery, and a contract may not be concluded.
PayPal: If you select PayPal, the amount will also be debited when your order is confirmed.
Klarna: In cooperation with Klarna AB, we offer various payment methods, such as purchase on account, payment by instalments and instant bank transfer. The use of the invoice payment method requires a positive credit check. For this purpose, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase process and the execution of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further details can be found in section 10.3.
Prepayment: If you choose the prepayment method, the invoice amount is due before the goods are shipped. After completing the order, you will receive a confirmation email with our bank details. Please transfer the invoice amount within 7 working days, quoting your order number. The goods will be shipped after receipt of payment. If we do not receive the amount within the deadline, we reserve the right to cancel the order.

The payment of the purchase price is due immediately upon conclusion of the contract. If the due date of the payment is determined by the calendar, you will be in default as soon as the date is missed. In this case, you shall pay us default interest for the year in the amount of 5 percentage points above the respective base interest rate.

You agree to receive invoices and credit notes exclusively in electronic form.

(4) The obligation to pay default interest does not preclude the assertion of further claims for damages caused by default.

11 Warranty for Defects, Guarantee

(1) We shall be liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 et seq. of the German Civil Code (BGB).

(2) An additional guarantee shall only exist for the goods delivered by us if this has been expressly stated in the order confirmation for the respective item.

11.1 Liability

(1) Claims for damages by the customer are excluded. This does not apply to claims for damages by the customer resulting from injury to life, limb or health or from the breach of material contractual obligations (cardinal obligations), as well as liability for other damages resulting from an intentional or grossly negligent breach of duty on our part, on the part of our legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract.

(2) In the event of a breach of material contractual obligations, we shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the customer's claims for damages arise from injury to life, limb or health.

(3) The restrictions of paragraphs 1 and 2 shall also apply in favour of Trendpunkt's legal representatives and vicarious agents if claims are asserted directly against them.

(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item. The same applies if we and you have reached an agreement on the quality of the item. The provisions of the Product Liability Act remain unaffected.

12 Right of cancellation and right of return

We would like to inform you in advance that in the event of a return, you can use the returns label that you can request, download and print out in your customer account.

12.1 Statutory right of cancellation

CANCELLATION POLICY

As a consumer, you have the right to cancel a contract within 14 days without stating a reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must inform Trendpunkt Retail GmbH, Bennigsen-Platz 1, D-40474 Düsseldorf, telephone +49 211 975 329 11 , email: service@princess-goes-hollywood.com by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

12.2 Consequences of cancellation & repayment

If you cancel this contract, we shall reimburse you for payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different method of delivery from the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the date on which we receive notification of your cancellation of this contract. We will use the same means of payment that you used for the original transaction for this repayment. Under no circumstances will you be charged any fees for this repayment.

Notwithstanding the above, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.

You will have to bear the direct cost of returning the goods. Please use the returns label that we have provided, which you can request, download and print out in your customer account.

If you return more than five (5) items in one order, we reserve the right to charge an additional processing fee of €1.00 per returned item (from the sixth item). This fee will be deducted from the refund amount. The statutory warranty rights and your right of cancellation remain unaffected.

We will check the returned items and inform you of your entitlement to a credit note for the amounts paid. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their nature, properties and functionality.

PLEASE NOTE!

Please only return items in the complete original packaging. Only items worn for fitting, in their original condition, undamaged and without damage, together with labels, are suitable for return. If these conditions are not met, the return of the goods may be refused.

12.3 Model cancellation form

(If you wish to cancel the contract, please complete this form and return it to us.) To: Trendpunkt Retail GmbH, Bennigsen-Platz 1, D-40474 Düsseldorf, Telephone +49 211 975 329 11, E-Mail service@princess-goes-hollywood.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for notification on paper)

Date

(*) Delete as applicable.

13 Final provisions

13.1 Our right to change these terms and conditions

We are entitled to revise and amend these terms and conditions at any time. The rules, terms and conditions and privacy policy in force at the time an order is placed apply to you, unless it is necessary to change these rules, terms and conditions or privacy policy due to legal or regulatory requirements. In this case, possible changes will also apply to orders previously placed by you.

13.2 Law and Jurisdiction

Use of our website and all contracts for the purchase of products through our website are subject to German law.

All disputes arising out of or in connection with the use of the website or these contracts are subject to the exclusive jurisdiction of German courts.

Your rights as a consumer under German law remain fully applicable.

The European Commission provides a platform for online dispute resolution (OS), which can be found at the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Should individual provisions be legally invalid, the remaining parts of the contract shall remain binding. The invalid provisions shall be replaced by statutory provisions, if available. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.

14 Customer service

If you have any questions, please refer to our FAQ or contact us.

Telephone: +49 (0)211 975 329 11 (weekdays from 9:00 am to 1:00 pm)

Email: service@princess-goes-hollywood.com

As of 15 April 2019

Last updated: 22 February 2024

Translated with DEEPL